How it works
What happens, step by step
About an hour. We call you at the time you booked, and you watch every step on your own screen.
Mendaro expert wants to control your screen
You can stop sharing at any time.
Mendaro
Your expert
23:14
Four steps
From picking a plan to a fixed PC
No software to download before you buy, no scan, no phone queue.
Pick a plan
One-Time Fix for $89, or All-Year Help for $149 a year. The price you see is the whole price.
Book a time
Pick a time that suits you on a real calendar. You get a confirmation by email.
We call you
At the time you booked. Our expert restates the rules first, then you describe the problem in your own words.
Watch it get fixed
You click Allow on the prompt on your screen. The expert narrates each step, and you get a written summary after.
30-day money-back guarantee
The session
The hour, minute by minute
Typical timings — the expert tells you where things stand as you go.
0:00
We call you + the rules
0:03
You describe it
0:10
You click Allow
0:35
Check-in: fixed, or we stop
0:55
Wrap-up, nothing left behind
1:00
Summary emailed
Either way
Fixed, or your money back
If it can't be fixed
- At about minute 35, our expert says so — plainly.
- You choose: a free second session, or your money back.
- Money back — 30 days from purchase or 14 days after your first session, whichever is later.
After the session
- Nothing stays installed. The remote tool runs once and removes itself.
- Nothing is recorded.
- Your summary email lists what was done — and what wasn't.
Nothing stays installed
The remote tool removes itself
What you need
Three things, and you already have them
A Windows 10 or 11 PC
Desktop or laptop, any make.
A phone near the PC
We call you on it. The PC may restart during the fix, and the call carries on.
You at the keyboard
We never ask for your password. You type it, if it's needed.
Get your PC fixed at a time that suits you
Pick a plan, book a time that suits you, and watch a real person sort it out. Money back if it isn't fixed.