Refund policy

Money back — 30 days from purchase or 14 days after your first session, whichever is later.

This applies to every plan. If we cannot fix the problem, if you change your mind, or if you simply do not need us any more, you can have your money back within that window. It is one window, and it is whichever ends later, so a session that happens late in the month does not shorten your time to decide.

• Email hello@getmendaro.com from the address on your account and say "refund". That is the whole request.
• Or click Cancel on your billing page and choose the refund option when it is offered.

You do not have to give a reason, fill in a form, or speak to anyone on the phone. We will confirm by email the same or the next business day.

We issue the refund to the original payment method within 2 business days of your request. Banks and card issuers then take 5 to 10 business days to show it on your statement. The refund appears against the original MENDARO SUPPORT charge.

If you have not seen it after 10 business days, email us and we will send you the refund reference from our payment processor so your bank can trace it.

All-Year Help renews once a year at the same price you paid. We email you 30 days before the charge so you can cancel first. If the renewal goes through anyway, you can still have it refunded in full within 30 days of the renewal charge, whether or not you have used a session in that time.

If you bought a One-Time Fix and, within 30 days, moved to All-Year Help, the $89 you paid was taken off your first year. That $89 then belongs to the All-Year Help purchase: if you refund All-Year Help within its guarantee window, the whole amount you paid, including the credited $89, is refunded with it.

• Cancelling All-Year Help stops the next renewal. Your plan keeps working, with all its sessions, until the end of the year you paid for, and then simply ends.
• No partial refunds are given for unused months after the window has closed.
• A One-Time Fix credit stays valid for 12 months from purchase. It is not refundable after the window, but it does not expire early.

If something has gone genuinely wrong outside the window, email us. We would rather hear about it than have you feel stuck.

If we have to cancel a session and cannot offer you a time that works, we refund the session or plan in full, regardless of the window. A session we cancel never counts as used.