Remote sessions
What our expert will and won't do on your PC
The rules every session follows. You can end a session at any moment.
Mendaro expert wants to control your screen
You can stop sharing at any time.
Mendaro
Your expert
23:14
Six promises
How every session works
The same rules on every call, for every plan.
We never ask for your password
Not your Windows login, not your email, not your bank. If a password is needed, you type it yourself.
You approve control on your own screen
A prompt appears on your PC. Nothing happens until you click Allow, and you see every step after that.
You can end it any time
Close the window or hang up the call. Control stops that instant, with no questions asked.
Nothing stays installed
The remote-control tool runs once for the session and removes itself when we hang up.
Nothing is recorded
No screen recording, no call recording. What happens on your PC stays on your PC.
You get a written summary
After the session we email what was wrong, what we changed, and anything to watch for.
30-day money-back guarantee
On your PC
What we use, and what we leave alone
Nothing to buy, nothing to install before the session.
How we work on your PC
- A phone call at the time you booked — we call you
- A one-time remote-support tool you approve on your own screen — it removes itself when we hang up
- The repair tools already built into Windows
- Well-known free utilities, only when the fix needs one, and only after we tell you what it is
What we won't touch
- Registry cleaners and driver updaters
- Anything paid or cracked
- Your passwords, banking or email logins
- PCs you don't own
Our guarantee
Money back — 30 days from purchase or 14 days after your first session, whichever is later.
Version 1 · Last updated September 2026
Get your PC fixed at a time that suits you
Pick a plan, book a time that suits you, and watch a real person sort it out. Money back if it isn't fixed.